Join us for a live discussion on Customer Experience
In 2022, Customer Experience passed price and product as the core value driver for businesses. To be successful in today’s experience-driven economy, brands must invest in the interactions – the experiences – customers have with their brand. However, because
today’s customers interact with brands across so many channels, many companies struggle to identify where to invest in Customer Experience so that they realize real, tangible benefits. The truth is that you can activate multiple channels faster than ever before, and there’s a crucial moment to focus on within each channel – the
conversation. In this presentation, we will discuss why focusing on the conversation can drive revenue and results – especially during times of economic uncertainty.
