News & Events

How to Keep Investing in CX – Even During Economic Uncertainty

Join us for a live discussion on Customer Experience

In 2022, Customer Experience passed price and product as the core value driver for businesses. To be successful in today’s experience-driven economy, brands must invest in the interactions – the experiences – customers have with their brand. However, because
today’s customers interact with brands across so many channels, many companies struggle to identify where to invest in Customer Experience so that they realize real, tangible benefits. The truth is that you can activate multiple channels faster than ever before, and there’s a crucial moment to focus on within each channel – the
conversation. In this presentation, we will discuss why focusing on the conversation can drive revenue and results – especially during times of economic uncertainty.

About the Speaker

Dave Seybold is a dynamic and proven leader who brings more than 30 years of global expertise partnering with clients to design and implement technology solutions at scale. He is inspired by creating business value using digital cloud technologies and leading diverse, global teams, and has held senior executive leadership positions at IBM, Avanade, Atos, and TTEC while living in Bangalore, Madrid, and the US.

Event Info

Date: April 4, 2023

Time: 2:00 – 4:00 PM with light refreshments & networking

Where: Penn State Innovation Park, 200 Innovation Blvd, Room #243, State College

Event Registration